Delivery and Returns
Our goal is to get your order to your doorstep as swiftly as possible. Typically, for orders fully in stock, you can expect delivery within five working days. Nonetheless, we kindly request that you allow up to seven working days to account for any unforeseeable circumstances that may be beyond our control.
Regrettably, at this time, we are unable to deliver to the Republic of Ireland.
*’Highlands and Islands’ refers to specific areas in Scotland identified by the following postcodes pre-fixes: “ZE”; “HS”; “KW”; “IV”; “AB36-38 inclusive”; “AB54-56 inclusive”; “FK17-21 inclusive”; “PA20-80 inclusive”; “PH15-PH50”; “KA27 & KA28”. Additionally, it includes the Isles of Scilly marked with the pre-fixes “TR21-25”
**Oversized items are automatically calculated with the delivery surcharge at checkout, in the catalogue it is indicated with the van symbol
If your ordered items were in stock during purchase, and it’s been 7 working days without receiving them, you can check their status and tracking details by contacting us.
For card orders on the phone, you will be charged for each item as it is shipped. Online, you will be charged the full amount at the time of order processing. Occasionally, an order may be split if any item is too large to be shipped alongside others, or if one of the items was out of stock for more than 5 working days.
For cheque orders, the full amount will be banked at the time of order processing. This is because we are unable to split a cheque payment, and for security reasons, we do not store payment details.
Rest assured, we’ll keep you informed about any pending orders, and you’ll have the option to cancel them at any time. By providing your email address or phone number, you will receive regular status updates and know exactly when your completed order will be dispatched.
We assure you that we will only apply a single charge for postage and packaging on each order.
However, there may be instances where an order is split into multiple shipments. This can happen if an item is too large to be shipped alongside others or if an item has been out of stock for more than 5 working days (as explained in the paragraph above).
Rest assured, we’ll always keep you informed about any such situations and provide suitable solutions for your convenience.
At Wellform, we make three attempts to deliver your products. If unsuccessful, items return to our warehouse. We’ll then contact you to arrange a convenient redelivery time or discuss another delivery location. For direct communication, please reach out to us on 0203 455 0498. If we cannot establish contact, a refund is typically processed within 14 days of the returned parcel’s receipt. For faster communication, please ensure you provide us with an up-to-date email or phone number.
If you cancel your order within 28 days of receiving the goods and return the entire order, we will refund the cost of the goods but not the postage. Be aware that you must pay the shipping costs.
Note that after the 28-day window, we won’t refund the order or postage, unless the items are faulty. If you’re only cancelling part of your order, regulations state you won’t receive a postage refund.
Should your return void our free P&P offer, standard postage fees will be deducted from your refund.
If you cancel your full order within 14 days of receiving it, you’ll get a full refund, including standard postage costs. If you notify us, return the items at your own expense within that period.
However, if you cancel after 14 days or just part of your order, postage costs won’t be refunded.
Certain items, like customised or hygiene products, can’t be returned unless faulty. For more details on packaging returns, see ‘How do I prepare/package my item I want to return?’. Your consumer rights remain unaffected.
Please handle the goods with care. If the goods lose value from unnecessary handling, we may reduce your refund.
You can easily cancel your order in two ways:
Give us a call at our customer service number 0203 455 0498 (we recommend this, as we might assist or address any specific concerns). If you’re cancelling the full order within 28 days of its receipt, we’ll refund the entire amount minus the postage. If you inform us of the cancellation, please send the items back within those 28 days, at your own cost. If you’re only cancelling part of your order, we won’t cover the postage fees. Remember, calls to this number come at local rates.
Drop us an email at email@example.com. Kindly note that some items, like customised or hygiene goods and certain clothing, can’t be returned unless they’re faulty. This doesn’t impact your standard consumer rights.
For returns, use this address:
Should you wish to place an order, our order line is available at 08710 750 227.
Your happiness is vital to us at Wellform Limited. We strive to make your shopping journey smooth and delightful.
Call us at 0203 455 0498 between the hours of 9am and 5pm, 7 days a week. Please note that calls to this number are charged at a national local rate.
At Wellform Limited, we uphold your consumer rights by supplying quality goods that meet your expectations. If for any reason you’re not entirely satisfied with your purchase, we’re not satisfied either, and we urge you to reach out to us. Should you discover a fault or feel that the product hasn’t lived up to its anticipated lifespan, we’re more than willing to discuss this with you. Please remember, your statutory rights remain unaffected by our guarantee.
We kindly ask that you take reasonable care of the goods. If the goods suffer a loss in value resulting from unnecessary handling on your part, we reserve the right to deduct an appropriate amount from your refund. This procedure ensures fairness and allows us to maintain the high quality of our products and services.
30-Day Money Back Guarantee
We’re confident in the quality of our products, and we want you to be too. That’s why we offer a 30-day money-back guarantee for selected products in selected mailings or adverts where the Guarantee is explained.
How it Works:
- If, within 30 days of receiving your supplement course, you’re not fully satisfied, you can take advantage of our trial period.
- You can return your order even if you’ve used the supplement for up to 30 days.
- Please ensure only one bottle (30 days’ worth) is used. If returning multiple items, the rest must remain unsealed and unused.
- Once we receive your returned items, we will issue a full refund, excluding postage costs.
Your satisfaction is paramount to us. Feel free to try our products risk-free.
To initiate a refund, please contact us at 0203 455 0498 between 9am and 5pm, 7 days a week, to communicate your intent to return the goods. We have outlined the benefits of contacting us by phone in the section titled ‘Why we suggest phone contact for cancellations’. Note that if we cannot discuss the reason for the refund during our call, you might be accountable for the full return postage costs.
During this call, you’ll also need to secure a Returns Authorisation Code (RAC). This code ensures we process your return efficiently and accurately.
Alternatively, if reaching out via email is more convenient, you can request your RAC that way. Send your details and intent to return to firstname.lastname@example.org.
After obtaining your RAC, complete the returns form included with your delivery. If misplaced, a printable version is available here. Remember to jot down your RAC in the specified field on this form.
Once done, pack the returns form with your returned items and dispatch to:
Prompt and clear communication expedites the refund process. Always have your RAC at hand and make sure it’s mentioned on your returns form.
Returning Regular Items:
- Check Return Eligibility: Ensure that the item is eligible for return based on our return policy, including the condition of the item and the time frame since purchase.
- Contact Customer Service: If needed, get in touch with our customer service team to discuss the return and obtain a Returns Authorisation Code (RAC).
- Complete the Return Form: Fill out the return form provided with your order, or download one here.
- Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation that came with the product.
- Include Documentation: Place the completed return form, including the RAC, inside the package.
- Label and Ship: Attach the return label to the package and send it to our specified return address. If a return label is not provided by our customer service team, please address the package to our return address.
- Keep Tracking Information: Retain any tracking information or postal receipts to ensure that the return can be traced if necessary.
- Wait for Confirmation: Allow the appropriate processing time of 5-10 working days after the item has been received for your return to be processed and the refund or exchange to be issued.
Specialised Returning Instructions for Certain Items:
Returning Apparel & Accessories:
- Test item for fit and comfort in a clean environment.
- Understand the product via care labels and instructions.
- Contact our customer service for help with any issues.
- Provide images or videos of defects, if any.
- Follow our team’s care or usage advice to solve issues.
- Know our return policy: we accept defective or ill-fitting items. Damaged or worn items may not be returnable, and return shipping may be your responsibility.
- If approved, pack the item carefully for return, including all tags and accessories.